About Us

Collaborative Relational Intelligence® (CRQ) is an incredibly powerful approach to Human Behavior and Emotional Wellbeing, an innovative concept coined by Dr. Liza Ekole, a Global Authority on Interpersonal Leadership, Transformational Speaker, an Expert in Physician Engagement, and Healthcare Innovator.

After earning and working with her Doctor of Pharmacy degree in different healthcare settings, Dr. Liza saw how people, within organizations, erected walls based on wrong assumptions due to interpersonal and interprofessional differences, making it difficult for teams to understand one another, resulting in emotional stress, conflicts at work and home, burnout, healthcare waste, decreased productivity, and much more. This type of environmental impacts the bottom line negatively – such as increased; healthcare waste and medical errors. In this Relational Age where 85% of success depends on how we relate to one another, Dr. Liza saw fit to explore effective and reliable methods of communication and collaboration for success, thus, leading her to pursue and obtain a second doctorate in Leadership.

She embarked on a mission to study leadership from the scientific perspective of human behavior. Her published scholarly research tackled the subject of relational intelligence (RQ) as a framework to enhance interprofessional care in healthcare. She realized that the secret to excellent leadership and inclusivity must start with collaborating from an interpersonal standpoint. This led to her signature leadership framework – COLLABORATIVE RELATIONAL INTELLIGENCE® (CRQ). CRQ techniques are simple, practical, and inspiring, and when implemented effectively have led to transformational results from a personal and organizational standpoint leading to huge ROI, as well as career and personal successes.

CRQ is best described as “an offspring of Emotional Intelligence (EQ) and Relational intelligence (RQ). It is a scientific study of human interaction that is intentional, and it starts with knowing yourself, understanding others, and gaining value in the differences for a win-win outcome. While most behavior trainings are focused mostly on SELF, CRQ is unique in that it recognizes your emotional awareness and that of others.

CRQ therefore is KNOWLEDGE + UNDERSTANDING = WISDOM

Most careers in the industrial age required tangible skills, and now that we have moved to the Relational Age where intangible (relational) skills are the catalyst to a successful career or organization, a lot of healthcare organizations are also requiring professionals to be all things to all people, however, to effectively do so, each person needs to be communicated to base on their specific styles. Yet, practitioners and other healthcare professionals are not trained on these critical leadership techniques. A huge part of Patient Satisfaction surveys, calls for patients to grade nurses and physicians from an interpersonal standpoint of how they related to them. Without a proper understanding of interpersonal and interprofessional leadership techniques, communication breakdown can lead to poor performance on the patient satisfaction surveys, emotional stress, conflicts, burnout, and more.

CCRQ leadership concept is truly the new competitive edge in healthcare in this Relational Age. This technique encompasses the mastery of self-awareness and the awareness of others, the observable non-verbal language of others, their blind spots in combination with neuro-linguistic programming to communicate with individuals from an interpersonal standpoint while incorporating the 10 CRQ leadership branches. It provides simple and practical techniques that are inspiring and can be easily implemented to relate effectively with patients and other healthcare professionals. CRQ helps us to understand that all people do not communicate the same and lack of awareness of behavioral differences leads to communication breakdown which can be very costly.

The DOUBLE RHODIUM RULE® is the most important aspect of CRQ and is defined as “Know Yourself, Understand Others, and Inspire them in ways they don’t even know they can be inspired without asking “how.” Rhodium is the rarest and most valuable of metals. Therefore, the Double Rhodium Rule® elevates working relationships to the highest level. When applied, leaders become more effective, organizational harmony becomes the norm, and the bottom line improves.

Initially, there was the Golden Rule, which states, “treat others the way you will like to be treated”, then came the Platinum Rule, which states, “treat others the way they want to be treated”. Then, the Double Platinum Rule introduced “treat others the way they don’t even know they want to be treated”. Later, the Rhodium Rule was introduced and states, “inspire yourself so others can be inspired”. Through a sequence of intense behavioral research, Dr. Liza Coined the term THE DOUBLE RHODIUM RULE®, which takes into consideration your needs and the needs of others.

APPLYING CRQ IN YOUR PERSONAL LIFE, CAREER, OR FOR ORGANIZATIONAL DEVELOPMENT

Through Dr. Liza’s CRQ Workshops and Masterclasses, she helps Physicians and other professionals to hone their ability to create strong interpersonal relationships with colleagues and others by breaking walls erected by false assumptions so that they can confidently lead, relate, and collaborate effectively.

CRQ Workshop and Masterclass is an entire session devoted to equipping physicians and healthcare professionals with techniques that will drastically improve communication with colleagues to get more done through the power of intelligent collaboration. This reduces conflicts and costly misunderstandings with patients and other healthcare professionals. And best of all will be able to provide care while burnout is reduced or avoided.

• Improve the abilities of professionals to pick up on their own emotions and effectively avoid the fast train to burnout.
• Strengthen the leadership skills of professionals to enable collaboration in a meaningful way.
• Tips for professionals to communicate with clarity and confidence with their colleagues.
• Help professionals to master conflict avoidance and resolution.
• Help professionals to have an established work-life balance: Quality relationship at home and work.
• Help healthcare professionals to be outstanding in Patient Survey satisfaction or score very high with patients.
• Steps to unlock your Leadership Potential
• Dramatically enhance relationships through understanding
• Learn to read people within seconds and create a good first impression
• Effectively build rapport and improve verbal and non-verbal communication
• Increase job satisfaction, productivity, cost-effective quality care, and hence, decreased healthcare waste
• Be an outstanding leader in this relationship
• Learn how to intelligently connect with people
• Drastically enhance workplace communication
• Gain mastery to interpersonal diversity and inclusion